Contact Us

 

We are committed to your satisfaction. At Banco do Brasil Americas, solutions to your financial needs are just a telephone call away. Our multicultural team of banking professionals is always available to assist you. Whether you would like to establish a complex commercial relationship or open a personal account, Banco do Brasil Americas' executives will listen to your needs and help tailor the optimal product and service solutions for you. We offer a vast array of commercial and personal depository, lending, and investment products.

 

Phone Numbers

 

BB AMERICAS CUSTOMER SUPPORT CENTER (CSC)

  • (855) 377-2555 (Toll free / U.S. only) or (305) 350-1100 (Outside U.S.)

Hours of Operation: M-F 8am - 6pm (EST)


CREDIT CARD CUSTOMER SERVICE

  • (888) 479-8584 (Toll free / U.S. only) or (605) 782-3832 (Outside U.S.)
  • Portuguese Customer Service: (800) 437-0187 (Toll free / U.S. only) or (716) 564-5950 (Outside U.S.)

 

DEBIT CARD CUSTOMER SERVICE

  • (855) 377-2555 (Toll free / U.S. only) or (305) 350-1100 (Outside U.S.)
  • Lost/Stolen Debit Card: (800) 472-3272 (Toll free / U.S. only)
  • Restricted Debit Card: (800) 262-2024 (Toll free / U.S. only)

 

PREPAID CARD CUSTOMER SERVICE

  • (866) 345-1892 (Toll free / U.S. only) or (510) 771-6406 (Outside U.S.)
  • International Toll Free (Excluding Brazil) +800-6677-8000
  • Students from Science without Borders call - US/Canada residents 1-866-3451892
  • Out of US/Canada residents - 1-510-7716406

 

BB SA CLIENT

  • Banco do Brasil SA Customer service (CABB): 1-877-254-9251 (Toll free / U.S. only)

 

Banco do Brasil Americas Customer support center (855) 377-2555:

 

Contact number to report lost/stolen card:

  • Lost/Stolen Debit Card (24/7) - (800) 472-3272
  • Lost/Stolen Credit Card - (800) 479-8584 International clients  (605) 782-3832


For Branch and ATM LOCATOR

 

Deposit by mail:

Banco do Brasil Americas

PO BOX 11071

Miami, FL 33101-9958

 

Email Us

 

CUSTOMER SERVICE FOR CURRENT BB AMERICAS CLIENTS

  • Current BB Americas clients that need customer service should contact us by telephone. If there is no “urgency” and the client wishes to e-mail us, a message may be sent to csc@bbamericas.com with the following subject: “Customer Service”.
  • Clients that need to make a wire transfer from their BB Americas account should send the wire transfer form to csc@bbamericas.com with the following subject: “Customer Service - Wire Transfer”

 

ACCOUNT OPENING - U.S. RESIDENTS WITH A SSN#

  • U.S. residents that have a SSN# may open their accounts by visiting one of our branches.


ACCOUNT OPENING - U.S. RESIDENTS WITHOUT A SSN#

  • U.S. residents without a SSN# need to inquire about account opening, in person, at one of our branches.

 

ACCOUNT OPENING - BB CLIENTS

  • We are currently preparing product solutions for the Banco do Brasil SA client that does not reside in the U.S. Please wait, as the release of these products will be announced soon!

 

ACCOUNT OPENING - BB EMPLOYEES

  • We are currently preparing product solutions for the Banco do Brasil SA employee that does not reside in the U.S. Please wait, as the release of these products will be announced soon!

 

ACCOUNT OPENING - CAPES/CNPq SCHOLARS

  • We are currently preparing product solutions for the CAPES/CNPq scholars. Please wait, as the release of these products will be announced soon!

 

ACCOUNT OPENING - BUSINESSES

  • Businesses interested in opening a business account to inquire about account opening, in person, at one of our branches. For further information, please contact us by phone at: 1-855-377-2555 (U.S. only) or 1-305-350-1100 (outside of the U.S.)

 

CUSTOMER SERVICE FOR BB AMERICAS CREDIT CARD

  • Clients interested in our credit card can find information and apply in the “Credit Cards” section of our website (http://www.bbamericas.com/pr/ccard.html). In case further information is needed, please send a message to csc@bbamericas.com with the following title “More Information - Credit Card”. Please be aware that we cannot provide you with information regarding the status of your application.
  • Current BB Americas Credit Card clients that need customer service should contact the credit card customer service line by telephone.

FDIC / EHL