Contact Us

 

We are committed to your satisfaction. At Banco do Brasil Americas, solutions to your financial needs are just a telephone call away. Our multicultural team of banking professionals is always available to assist you. Whether you would like to establish a complex commercial relationship or open a personal account, Banco do Brasil Americas' executives will listen to your needs and help tailor the optimal product and service solutions for you. We offer a vast array of commercial and personal depository, lending, and investment products.

 

Phone Numbers

 

BB AMERICAS CUSTOMER SUPPORT CENTER (CSC)

  • (855) 377-2555 (Toll free / U.S. only) or (305) 350-1100 (Outside U.S.)

Hours of Operation: M-F 8am - 6pm (EST)


CREDIT CARD CUSTOMER SERVICE

  • (888) 479-8584 (Toll free / U.S. only) or (605) 782-3832 (Outside U.S.)
  • Portuguese Customer Service: (800) 437-0187 (Toll free / U.S. only) or (716) 564-5950 (Outside U.S.)

 

DEBIT CARD CUSTOMER SERVICE

  • (855) 377-2555 (Toll free / U.S. only) or (305) 350-1100 (Outside U.S.)
  • Lost/Stolen Debit Card: (800) 472-3272 (Toll free / U.S. only)
  • Restricted Debit Card: (800) 262-2024 (Toll free / U.S. only)

 

PREPAID CARD CUSTOMER SERVICE

  • (866) 345-1892 (Toll free / U.S. only) or (510) 771-6406 (Outside U.S.)
  • International Toll Free (Excluding Brazil) +800-6677-8000
  • Students from Science without Borders call - US/Canada residents 1-866-3451892
  • Out of US/Canada residents - 1-510-7716406

 

BB SA CLIENT

  • Banco do Brasil SA Customer service (CABB): 1-877-254-9251 (Toll free / U.S. only)

 

Banco do Brasil Americas Customer support center (855) 377-2555:

 

Contact number to report lost/stolen card:

  • Lost/Stolen Debit Card (24/7) - (800) 472-3272
  • Lost/Stolen Credit Card - (800) 479-8584 International clients  (605) 782-3832


For Branch and ATM LOCATOR

 

Deposit by mail:

Banco do Brasil Americas

PO BOX 11071

Miami, FL 33101-9958

 

Email Us

 

CUSTOMER SERVICE FOR CURRENT BB AMERICAS CLIENTS

  • Current BB Americas clients that need customer service should contact us by telephone. If there is no “urgency” and the client wishes to e-mail us, a message may be sent to csc@bbamericas.com with the following subject: “Customer Service”.
  • Clients that need to make a wire transfer from their BB Americas account should send the wire transfer form to csc@bbamericas.com with the following subject: “Customer Service - Wire Transfer”

 

ACCOUNT OPENING - U.S. RESIDENTS WITH A SSN#

  • U.S. residents that have a SSN# may open their accounts by visiting one of our branches.


ACCOUNT OPENING - U.S. RESIDENTS WITHOUT A SSN#

  • U.S. residents without a SSN# need to inquire about account opening, in person, at one of our branches.

 

ACCOUNT OPENING - BB CLIENTS

  • For account opening of Banco do Brasil SA clients that do not reside in the U.S., please send a message to accountopening@bbamericas.com with the title “Account Opening - BB Client”.

 

ACCOUNT OPENING - BB EMPLOYEES

  • For account opening of Banco do Brasil SA employees that do not reside in the U.S., please send a message to accountopening@bbamericas.com with the title “Account Opening - BB Employee”.

 

ACCOUNT OPENING - CAPES/CNPq SCHOLARS

  • For account opening of CAPES/CNPq scholars, please send a message to accountopening@bbamericas.com with the title “Account Opening - Scholar”.
  • For doubts related to the prepaid card, please contact the prepaid card customer service at 1-866-345-1892 (U.S. only) or 1-510-771-6406 (outside of the U.S.) or send a message to prepaid@bbamericas.com.

 

ACCOUNT OPENING - BUSINESSES

  • Businesses interested in opening a business account to inquire about account opening, in person, at one of our branches. For further information, please contact us by phone at: 1-855-377-2555 (U.S. only) or 1-305-350-1100 (outside of the U.S.)

 

CUSTOMER SERVICE FOR BB AMERICAS CREDIT CARD

  • Clients interested in our credit card can find information and apply in the “Credit Cards” section of our website (http://www.bbamericas.com/pr/ccard.html). In case further information is needed, please send a message to csc@bbamericas.com with the following title “More Information - Credit Card”. Please be aware that we cannot provide you with information regarding the status of your application.
  • Current BB Americas Credit Card clients that need customer service should contact the credit card customer service line by telephone.

FDIC / EHL